How do I know if I am in the synKro coverage area?
Click on the green "Buy now!" button on the home page then click on "Shop" for the service you wish to buy, put in your address in the box on the next page and click the green button below the address field.
If you are in the coverage area you will see the Services page and the green "Buy" buttons shows you what services are available for the address you entered.
If you are outside of the current coverage area you will be forwarded to our nation-wide page where you can search the list of synKro locations across the USA.
Can I expand my Fixed broadband Internet service to cover my entire home/business?
Yes you can! There are third party wireless extenders which are plugged into wall outlets in the areas of your home where your Wi-Fi connection may not reach. These extenders pick up the signal from our router and amplify it so your whole home or business is covered.
What types of devices can I use on the synKro network?
With our managed Wi-Fi router connected to the outdoor modem via the Ethernet cable, you can use any type of Wi-Fi enabled device including computers, smart phones, iPhones, Android devices, tablets, Smart Home devices and more.
Can I move my outdoor modem to a new location?
If the move is to another point on the same dwelling, the answer is generally yes. The modem must remain pointed in the exact same direction as it originally was without obstructions between it and the horizon.
If you are moving to a new address, please call us to arrange assistance with the move and get you back online as soon as possible. There will be an installation charge (profession or self) for any new installations, but you will be able to keep your same outdoor modem and Wi-Fi router.
Is your service affected by the weather?
Weather has no effect on our synKro 5G service.
We go to a warmer climate during the winter. Can I suspend my service?
Yes you can! We offer a vacation package that suspends your service but keeps your account active for a low nominal charge. Just call us at 844-883-1659 to arrange a vacation package. There are no other service charge or hidden fees and you can apply any existing prepaid active service to the vacation service charge. During this time, your modem should be turned off. You will be unable to use the Internet until you call us and reactivate your service.
Does your service still work during a power outage?
The synKro network is built to the same high standards as other commercial service providers such as cellular and telephone networks. We have our own battery and standby power sources to keep the network running.
We do not supply a backup power source for the outdoor modem at your home. If you use an Uninterruptible Power Supply (UPS) for your computer system, be sure to also have the synKro managed Wi-Fi router power adapter plugged into the UPS. This will ensure that your outdoor modem is also protected, because the managed Wi-Fi router feeds the power to the outdoor modem over the same cable that passes the data connection. Your Internet connection should be good to go if the UPS is active. Our outdoor modem + Wi-Fi router draws about 40 watts.
Disclosure on Service Descriptions
All services (Unlimited Premium, Unlimited Premium Plus, Unlimited Premium Magnum and Magnum Business) are delivered via the Cambium PMP family of proprietary technology radio products from Cambium Networks. (Formerly known as Motorola Canopy.) The networks we use are configured by the synKro cloud intelligence to have a Maximum Information Rate (MIR) of nominally 4 Mbps, 10 Mbps, or 20 to 25 Mbps for the downlink and nominally 1 Mbps, 2 Mbps or 3 Mbps for the uplink for the Premium, Premium Plus and Premium Magnum, respectively. When network loading increases, the radio's built in congestion management technology attempts to maintain the throughput for all active connections at the same relative level and is independent of the type of data in use. The impact on the connection's speed will be a decrease in both the down and up directions and not necessarily in direct proportion to the stated "up to" speeds.
The radio network operates with a nominal baseline latency of less than 10 milliseconds (msec) for the radio link itself ("the last mile network"). As the network is loaded with uses, latency will increase as the radio attempts to maintain its overall performance. The net effect is that latency will increase for all subscribers by approximately like amounts, up to several times the baseline latency. We use our advanced AI techniques and proprietary software technology to automatically monitor and manage latency to the extent possible. Typical values for latency when measured from the endpoint in the home to the Internet can be expected to be in the 40 - 65 millisecond (ms) range for conventional web browsers, but cannot be guaranteed since many parts of the Internet backbone connection back to the Internet site(s) in use at the time is out of our control.
The radio network we use operates in radio spectrum shared by others. While we automatically monitor performance and work to minimize the impact of other users on the Internet experience of our subscribers, interference may arise at any time and is generally out of our control.
All the preceding information is accurate when the radio network is behaving normally and radio conditions are favorable. By radio conditions, we specifically mean that the radio path between our network and the subscriber locations is unobstructed and there is minimal noise present in the form of interference. Obstructions in the path and noise will degrade the radio performance. Such degregations may not impede the overall subscriber experience as the radio will use various technical means to mitigate such conditions until the point where the connection begins to exhibit increasingly poor performance as the conditions degrade past the point where the corrective techniques are unable to compensate. When that happens, the effective speed of the connection will rapidly decrease and the latency will increase dramatically until the connection becomes unusable.